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• Q. I was asked to get 3 estimates on my vehicle. Is this beneficial to me?

  
  
  A. Insurers often ask for more than one appraisal. But the answer is simple, you own the vehicle. So you get the vehicle repaired at the shop of your choice. At  Herb Adcox Collision Center we will work closely with the paying insurer to ensure the highest quality repairs for you at the most competitive pricing for them.
  
  

• Q. I don’t feel the accident was my fault. Can I pursue the other party’s insurance company?

  A. Absolutely! Herb Adcox Collision Center will work hard to assist you in processing your claim through the other party’s carrier. If this is the case you may not have to be concerned with paying a deductible, any rental car costs or premium increases.
  
  

• Q. Are all collision repair facilities and technicians licensed?

  A. No, unfortunately not. This is why it is important for you to make an informed decision when choosing a repair facility. Look for technician/facility certifications such as A.S.E. (Automotive Service Excellence) and I-CAR (Inter-industry Council on Auto Collision Repair).
  
  

• Q. Is there a difference in workmanship from repair facility to repair facility?

  A. There is a major difference in workmanship from facility to facility. At    Herb Adcox Collision Center   we use only the highest quality materials, parts and technical expertise to restore your vehicle back to its pre-loss condition. We work closely with all insurance companies to ensure all necessary repair procedures are completed on your vehicle.

  What to do in case of an accident. Odds are you or someone you know will be involved in an accident this year. Here are some helpful hints to follow in the event you are involved in an accident. Some Do’s and Don'ts Turn off your vehicle's engine and wait for assistance. If you feel threatened in the intersection, pull the vehicle to the side of the road or a well-lit parking lot. Is it nighttime? Is the area well lit? Is it safe for you to get out of your vehicle? Stay calm! Are you injured? Check yourself and seek assistance immediately if necessary. Call the police or your emergency number. We have had many customers come to us with incorrect information that was gathered at the scene of an accident. Trying to be helpful or courteous by not contacting the police wound up costing them! Be courteous and tactful to all parties. Make sure your thoughts are clear before you make any statements to the police or insurance personnel. Exchange names, addresses, license numbers and insurance information with all parties involved in the accident. Gather witness information as well. Contact Herb Adcox Collision Center as soon as reasonably possible. We can assist in the processing of your claim whether it is through your insurance or the other party’s. Our claims specialist will get you in a rental car and back on the road in no time. Herb Adcox Collison Center - 5271 Lee Highway, Chatt., TN  37421 Phone (423) 892-8310 Direct (423) 490-4351 Fax (423) 855-9342 Contact Herb Adcox Collsion Center at justins@adcoxcollisioncenter.com . Dealership Home   |  Collision Center Home    |   Info    |  World Class Service Map   |   Warranty   |    E-Mail  |    FAQ's